- ACL Compliance and Enforcement Guide (PDF FILE, 1.7 MB)
A guide to the Australian Consumer Law (ACL) to help business understand their responsibilities under the law
- ACL Electrical and whitegoods (PDF FILE, 509.4 KB)
Industry guide to the Australian Consumer Law for electrical and whitegoods businesses. Covers key aspects such as refunds, replacements and repairs.
- ACL Guide for fundraising (PDF FILE, 366.4 KB)
Industry guide to the Australian Consumer Law for fundraising for charities, not-for-profits and fundraisers. Guide covers misleading, deceptive, and unconscionable conduct, obligations relating to supply of goods and services and law enforcement.
- ACL Motor vehicle sales repairs (PDF FILE, 1.5 MB)
Industry guide to the Australian Consumer Law for the car and motorcycle sales and repair industries. Guide covers areas such as licensed motor vehicle trading, mechanics and repair shops, mv manufacturers and industry associations.
- ACL Personal services (PDF FILE, 319.9 KB)
Industry guide to the Australian Consumer Law for businesses providing personal services such as hairdressing and beauty services, furniture removal, photography, curtain and carpet cleaning. It covers key aspects such as sales tactics, deposits and refunds.
- ACL Rental Cars (PDF FILE, 459.3 KB)
Industry guide to the Australian Consumer Law for car rental businesses. Covers key aspects such as contract terms, deposits and refunds.
- ACL Schedule 2 (PDF FILE, 577.9 KB)
Australian Consumer Law guide, schedule 2, in PDF format
- ACL Travel accommodation (PDF FILE, 578.5 KB)
Industry guide to the Australian Consumer Law for travel and accommodation businesses. Guide is for businesses who market, sell or take bookings for travel and travel related services, provide holiday accommodation, and other travel related services such as tours and recreational activities.
- Car rentals fact sheet (PDF FILE, 188.6 KB)
Information on what you should do before and after hiring a vehicle with a car hire provider.